Quality Management Service Course No: MBATH/2/FC/04 Set 1

 https://docs.google.com/document/d/1dj-zOuC5HepwwKik0gLotK0A-vTFjTXf/edit?usp=drive_link&ouid=105871567665213143224&rtpof=true&sd=true

MIZORAM UNIVERSITY, AIZAWL               

2023

(May-June)

(Quality Management Service)

Course No: MBATH/2/FC/04

Full Marks: 60

Time: 3 hours

   The figures in the margin indicate full marks for the questions

1. Answer the following: (Any Ten)                              10X2=20

1. Mention at least four benefits of TQM.

2. Explain in details about Vision statement. 

3. Define Customer Perception.

4. What do you mean by Customer Focus?

5. What is the importance of Quality Control?

6. How to create effective Mission Statement?

7. Define Japanese 5S principle.

8. Differentiate between Sort and Set in Order.

9. Define Quality Planning.

10. What do understand by COQ?

11. What is the significance of customer in Quality Management. 

12. Differentiate between Vision and Mission.      

                                                   

2. What is Customer Perception of Quality and why it is important? Illustrate. Discuss the various factors that influence customer perception and how to create a positive customer perception of your company.

                                                                             (10+10=20)

OR

Compare the contribution of Ishikawa and Tagichi in Quality. Explain in details about each guru contribution in Quality Control and process improvement.    

                                                                          (12+8=20)

3. Explain in details about 8D methodology. Discuss each one of them.

             (9+11=20)

OR

Critically examine the contribution of Quality Guru and discuss the Deming 14 points in details.     (8+12=20)

*** MBATH/2/FC/04***