Quality Management Service (QMS) Course No: MBATH/2/FC/04 Set 2

 MIZORAM UNIVERSITY, AIZAWL

C1, March 2023

Quality Management Service (QMS)

Course No: MBATH/2/FC/04

Time:01 Hours Attempt any Six Questions.  Max Marks:30


Q.1 What is Quality? Explain in details about Quality Vision and Mission. (5)

Q2 Explain in details about Quality Policy Statement with Example. (5)

Q3 What is Customer Focus and why its important for Organization? (5)

Q4 Write an essay on “Customer Perception of the Quality”. (5)

Q5 How many categories in Cost of Quality and explain in detail? (5)

Q6 What is TQM? Discuss the Principle of TQM. (5)

Q7 What are the ‘Quality norms’ of your Mizoram University? How do you know? (5)

Q8 Identify the barriers to quality in your Mizoram University. Justify your choices and outline way in which they might be overcome. (5)

Q9 What are the dimensions of Quality? Explain in details. (5)

Q10 How to create a positive student perception of your Mizoram University? (5)

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